Refund & Cancellation Policy

This policy covers two different things PranaRoot handles money for: your own Studio or Premium subscription (what you pay PranaRoot to use the platform), and class bookings(what your students pay you through PranaRoot). They work differently, so we've kept them separate below.

1. Your PranaRoot subscription

Every new account gets a 14-day free trial with full Premium access and no card required — you can evaluate the whole product before paying anything.

• Subscriptions are billed monthly or annually in advance, and renew automatically until cancelled.
• You can cancel anytime from Settings → Plan & Billing. Cancelling stops future renewals — you keep access for the remainder of the period you've already paid for.
• Subscription fees already billed are non-refundable, except where required by applicable law (for example, a payment taken in error, or a duplicate charge).
• If you believe you were charged incorrectly, email billing@pranaroot.com within 30 days of the charge and we'll review it.
• Your data is never deleted for non-payment — access is paused, not erased. If you resubscribe later, everything is exactly as you left it.

2. Class bookings, passes & memberships (student payments)

These payments go to the teacher, not to PranaRoot — we're the payment processor (via Razorpay or Stripe), not the seller of the class.

• Each teacher sets their own cancellation window and refund rules for their classes, passes, and memberships — check the booking page or ask your teacher directly.
• By default, PranaRoot lets students self-cancel a booked class up to 2 hours before it starts. Cancelling a class booked with a pass credit refunds that credit automatically; drop-in payments are refunded manually by the teacher.
• After that 2-hour window, cancellation is disabled in the app — any refund at that point is at the teacher's discretion.
• PranaRoot is not a party to the dispute if a student and teacher disagree about a refund — we can help pull up booking/payment records, but the decision sits with the teacher.

3. Contact

Subscription billing questions: billing@pranaroot.com. Everything else: support@pranaroot.com. We reply to every email, usually within a day.